Frequently Asked Questions
Assistance with your Wales Bonner orders and inquiries.
Where does Wales Bonner ship from and what are the delivery times?
Orders are dispatched from our warehouse in the UK. Domestic shipping typically takes 2-3 business days, while international delivery ranges from 5-7 business days depending on the destination.
What is your return policy for online orders?
We accept returns within 14 days of receipt. Items must be in their original condition, unworn, and with all designer tags and packaging intact to be eligible for a full refund.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay.
Are duties and taxes included in the final price?
For international orders, duties and taxes are calculated at checkout. Depending on your location, you may choose to pay these upfront to ensure a seamless delivery process.
How do I determine my size in Wales Bonner garments?
Each product page features a detailed size guide. Our collections generally follow European sizing. For specific fit inquiries, please contact our customer service team for personalized advice.